FREQUENTLY ASKED QUESTIONS
What is the Real Food Rating (RFR) mobile app?
The Real Food Rating mobile app helps you make informed food choices by providing product ratings, ingredient explanations, nutrition insights, and educational content. You can scan barcodes, search products, and explore recipes to better understand what’s really in your food.
Who is the app for?
The app is designed for anyone who wants to make healthier food choices — including families, individuals with dietary sensitivities, and health-conscious shoppers looking to understand ingredients, additives, and nutrition labels.
Is the app available on iOS and Android?
Yes. The Real Food Rating app is available on both the Apple App Store and Google Play Store.
Do I need to create an account to use the app?
Yes. Creating an account allows us to provide secure access to premium content, personalize your experience, and protect our proprietary food database.
Why is a subscription required?
The app contains a large, continuously updated database of food products with detailed ratings, nutrition analysis, and educational content. Maintaining this data requires ongoing research, verification, and operational costs.
A subscription helps us deliver high-quality, reliable information while keeping the platform sustainable.
Is there a free trial?
Yes. New users are eligible for a 7-day free trial (available once per user) to explore the app before subscribing.
How much does the subscription cost?
Subscription pricing will be as follows:
Monthly: $12.99
Yearly: $119
How do I cancel my subscription?
You can manage or cancel your subscription at any time through your Apple App Store or Google Play account settings.
Uninstalling the app does not automatically cancel a subscription.
Do you offer refunds?
Refunds are handled according to Apple’s or Google’s refund policies. Real Food Rating does not directly process payments or refunds.
How does barcode scanning work?
Simply scan a product’s barcode using your phone’s camera. The app will display the product’s rating, ingredients, nutrition information, and additive details if available.
What should I do if scanning doesn’t work?
If scanning doesn’t work, please try the following:
- Make sure the barcode is clearly visible and well-lit
- Hold your phone steady and align the barcode within the scanning frame
- Clean your camera lens if needed
- Check that the app has camera permission enabled in your device settings
If the barcode still can’t be scanned, the product may not yet be in our database. You can try searching for the product by name instead.
Why can’t I find some products?
Some products may not yet be in our database or may have incomplete information. We are continuously expanding and updating our product list.
If a product is missing, it may be added in a future update.
Is my personal data safe?
Yes. We take data protection seriously and use secure systems and safeguards to protect your information. For full details, please refer to our Privacy Policy.
Do you sell my data?
No. We do not sell or rent personal data to third parties.
What permissions does the app require?
The app may request:
Camera access (for barcode scanning)
Optional notifications (for updates or reminders)
Permissions are only requested when needed and can be managed in your device settings.
What should I do if the app isn’t working properly?
Try updating the app to the latest version or restarting your device. If issues persist, please contact our support team.
How do I contact support?
You can reach us at:
📧support@realfoodrating.com