1. Information We Collect

1.1 Personal Information

We may collect:
• Name, email address, and demographic information (e.g., age range, region) if you create an account or contact us
• Subscription and payment confirmation details (Processed by Apple and Google according to their privacy and payment policies. We do not store or process payment information directly.)
• Preferences, saved products, scan history, and in-app activity to personalise your experience and improve the App

1.2 Social Login Data

If you sign in using Apple ID, Google, or another social platform, we receive only limited data (name, email) as permitted during sign-in. We do not access your contacts or post on your behalf.

1.3 Device and Technical Data

We automatically collect:
• Device type, operating system, language settings, app version, and IP address
• Crash logs, diagnostics, and usage data to improve performance and fix bugs

1.4 Camera and Barcode Scanning Data

We require camera access to scan product barcodes. We do not collect, store, or transmit photos or images. Camera access is used solely for real-time barcode recognition and product identification. Once a barcode is scanned, only the product identifier (barcode number) is processed to retrieve product information from our database.
 You may revoke camera permissions in your device settings at any time, though this will prevent barcode-scanning functionality.

1.5 Scan History

We may collect and store information about the products you scan to:
• Provide personalised recommendations
• Improve our product database
• Analyse usage patterns (in aggregate)
You can request deletion of your scan history at any time by contacting us.

2. How We Use Your Information

We use your information to:

• Provide and personalise your App experience
• Process subscriptions and manage accounts
• Analyse behaviour and improve our algorithm
• Respond to enquiries and support requests
• Send optional updates and marketing (only if you opt in)
• Comply with legal obligations and prevent misuse

2.1 Automated Rating Algorithm

Our proprietary algorithm automatically rates food products based on ingredient quality, additives, and processing level. You may contact us to understand how ratings are generated.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.1 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights or users’ safety.

3.2 Business Transfers

If Real Food Rating is acquired, merged, or undergoes a restructure, your information may transfer to the new entity; you will be notified.

3.3 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Security

We take reasonable technical and organisational measures to protect your information, including encryption (SSL/TLS), secure servers, access controls, and regular security audits.
 However, no method of transmission or storage is 100 % secure. While we strive to protect your information, we cannot guarantee absolute security. You use the Platform at your own risk.

If a data breach is likely to result in serious harm, we will promptly notify affected users and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

We do not use third-party advertising networks that track your activity across apps or websites.

5. Data Retention

We retain your personal information only as long as necessary to provide the App and for legal purposes.
• Active accounts – while active and for a reasonable period after closure.
• Scan history – while the account is active and for up to 12 months after deletion unless you request earlier deletion.
• Analytics data – kept in anonymised form for research and service improvement.
• Certain records may be retained as required by law (e.g., tax and compliance records).

6. Your Rights and Choices

Under the APPs you may:
 • Access your personal information;
 • Request correction of inaccurate or out-of-date information;
 • Request deletion of your data (we will delete your personal information within 30 days of your request, subject to legal retention requirements); and
 • Withdraw marketing consent at any time by clicking “unsubscribe,” adjusting App settings, or contacting us at support@realfoodrating.com.au.

6.1 Account Deletion

You may request account deletion at any time by contacting us at support@realfoodrating.com.au or through the account-settings function within the App (if available).
 Upon receiving your deletion request, we will remove your personal data within 30 days.
 Your scan history, saved products, and preferences will also be deleted.
 Some information may be retained where required by law or for legitimate business purposes (for example, fraud prevention, dispute resolution, or legal compliance).

Note: Subscription cancellations must be managed through Apple or Google, as those platforms process payments. Deleting your account does not automatically cancel active subscriptions.

7. Children’s Privacy

The App is intended for users aged 18 and over, or for use by children under parental supervision. We do not knowingly collect personal information from children under 18 without consent. If such data is found, we will delete it immediately.

8. International Data Transfers

The Platform is operated in Australia, but some service providers (e.g., cloud hosting and analytics) may be located overseas — including in the United States.
 We take reasonable steps under APP 8 to ensure any overseas recipients do not breach the Australian Privacy Principles, for example by entering into contractual arrangements requiring equivalent protections.

9. Real Food Certification Program

As outlined in our Terms of Service, certain products carry the Real Food Certified™ badge. This is a fee-for-service program where brands pay for certification against published criteria. Certification does not influence our rating algorithm or editorial independence.

10. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in law, our services, or best practice. When material changes occur, we will notify you by in-app notification or email. Changes take effect immediately for new users and 30 days after notification for existing users. Continued use constitutes acceptance.

11. Contact and Complaints

Email: support@realfoodrating.com

 Address: 6/3-7 William Street, Rose Bay NSW 2029 Australia
 Website: https://www.realfoodrating.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992 | enquiries@oaic.gov.au